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Privacy Policy

BioHub DOO respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.

1. General Information

Data Controller:
BioHub DOO
Čelopečka 11, 11050 Belgrade (Zvezdara), Serbia
Tax ID (PIB): 113364751
Company Registration Number: 21853399
Email: [email protected]

By using our website or submitting your data through our forms, you confirm that you have read and understood this Privacy Policy.

2. What Data We Collect

We may collect the following data

  • Full name
  • Email address
  • Phone number
  • Company name and position (for business inquiries)
  • Data you voluntarily provide through contact or catalog forms
  • Technical data (IP address, device type, cookies)

We do not collect special categories of personal data (e.g., health-related data).

3. Purpose of Data Collection

We collect and process your data for the following purposes:

  • Sending the BioHub catalog and information about our products
  • Sending newsletters and updates via email (with your consent)
  • Responding to inquiries and business communications
  • Improving our services and user experience
  • Compliance with legal obligations

Your data will not be used for other purposes without your consent.

4. Legal Basis for Processing

We process your data based on:

  • Your consent
  • Taking steps at your request prior to entering into a contractual relationship
  • Legal obligations
  • Legitimate interest (e.g., business communication and website security)

5. Newsletter and Marketing Communications

If you subscribe to our newsletter:

  • We use your email address to send you updates, catalogs, and offers
  • We send newsletters through the Mailchimp platform.
  • You may unsubscribe at any time by using the “unsubscribe” link in the email.
  • Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purpose of processing or as required by law.

Typical retention periods:

  • Newsletter data - until you withdraw your consent
  • Business inquiry data - up to 24 months
  • Accounting data - in accordance with legal retention periods

7. Data Sharing

We do not sell or disclose your data to third parties for marketing purposes.

Data may be shared with:

  • IT and hosting providers
  • Email marketing platform (Mailchimp)
  • Competent authorities when required by law

All partners are required to act in accordance with applicable data protection regulations.

8. Cookies

Our website may use cookies for the purpose of:

  • Essential website functionality
  • Analytics and website traffic statistics
  • Improving user experience

You can control cookies through your browser settings.

9. Your Rights

You have the right to:

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request restriction of processing
  • Withdraw your consent
  • Object to the processing of your data

To exercise your rights, you may contact us at:
[email protected]

You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

10. Data Security

BioHub DOO implements appropriate technical and organizational measures to protect data against unauthorized access, loss, or misuse.

11. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy. The updated version will always be available on our website.

BioHub DOO – Privacy Policy
Date of incorporation: November 8, 2022.